Window Covering Warranty Support

Fabrics and finishes

Changes in material can stem from age, environment or defects. We help you identify the cause to see if it fits within your specific warranty terms for your fabric.

Mechanical components

Lifts and brackets vary by model generation. If a part is no longer made, we explore the best alternatives.

We ensure repair scopes remain distinct from any optional product upgrades.

Motors and accessories

Power supplies and controls often have unique terms. We help you isolate whether a connection or a hardware issue is the cause, determining if your warranty applies to the repair.

Proof of purchase

Your original invoice helps us check your product terms. If you don't have it, we can still discuss options with you.

Symptoms and history

Describe the issue clearly without disassembling the product. Knowing if the concern appeared at installation or over time helps us focus on the right solution.

Please keep the item intact.

Alterations and changes

Changes to your window frame or non-original parts can affect how a shade fits and functions. Tell us about any site modifications so we can assess the product correctly.

Coverage is not automatic

Warranty terms have specific exclusions and conditions. We review your document to see if your symptom is covered.

Authorization is based on policy, not on the nature of the problem.

When coverage does not apply

If a warranty claim isn't an option, we provide clear quotes for repair or replacement. This helps you compare your choices based on current material and component availability.

Removal and refitting

Electronics and hardware often have different service terms. We clarify if your warranty covers onsite visits or if this is a separate service.

We guide you through the logistics first.

What may be chargeable

Labor and parts are often handled separately. We outline what is included before we start so you know what to expect.

Timing and availability

Wait times depend on parts and manufacturer review. We provide honest estimates based on current information.

Please hold onto your existing product until we confirm the next steps.

Future service records

Keep your service history with your purchase documents. This helps us support your shades more effectively in the future, even if those records don't extend the original manufacturer's terms.

Edmonton showroom

Visit our Edmonton showroom by appointment. Send your details and photos beforehand so we can prepare.

We will confirm if your shade needs to be brought in for assessment.

Calgary logistics

We serve Calgary through specific arrangements. Share your project details and location so we can discuss the best way to manage assessment and transport for your particular window covering.

A scoped quotation

We itemize materials, handling, and labor to give you full clarity. This breakdown helps you decide whether to proceed with a repair or consider other options for your windows.