Refund policy

Returns & Refunds:

• Due to the custom nature of our products, Morningside does not offer returns.
• Repairs and replacements will be made for production defects with like or similar parts.
• Your sole remedy under this policy is for us to, at our option, repair or replace the defective product as described above.

Matching & Repaired Items:

• Due to the custom nature of our products, should a product need to be replaced due to production defects, we will do our best to match the original product as closely as possible, but exact matching cannot be guaranteed.
• Repairs and replacements will be made with like or similar parts.
• If there are multiple products in the same room, only the defective product will be repaired or replaced.
  

Limited Warranty:

• Morningside's products are ONLY warranted against defects in materials and workmanship.

Warranty Excludes:

• Any conditions caused by normal wear and tear, including fraying and stretching
• Damage resulting from abuse, misuse, accidents, or relocations of product
• Exposure to the elements (sun, wind, water/moisture) and discoloration or fading over time
• Normal variation in material color, dye lots, grain, and texture, and imperfections inherent to natural products (such as slight bowing of wood products)
• Failure to follow our instructions on proper installation, care, cleaning, or maintenance
• Normal maintenance associated with motors and related accessories including, but not limited to, recharging and replacement of batteries
• Shipping costs, costs of removal, re-measuring, or reinstallation of products
• Third-party interference (includes any condition or damage resulting from measurement, installation, removal, relocation, alteration, repair, or reinstallation of the product